Some items are eligible for free replacement, within 7 days of delivery.
Please keep the item in its original condition, with outer box and original accessories in manufacturer packaging for a successful return pick-up.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Several types of goods are exempt from being returned, such as Mask Chains, Straws, Beauty Tools, etc. as it raises questionable concerns about hygiene.
To complete your return process, we require a receipt or proof of purchase.
COOLBLASE offers its customers an easy policy, wherein you can raise a return/exchange request of a product within 7 days of its delivery.
Step 1: Contact our Customer Support team via email (firstname.lastname@example.org) within 7 business days of receiving the order
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference
Step 3: We will pick up the products within 1-3 business days. We will initiate the process only if the products are received by us in their original packaging without being altered or damaged.
Due to the unfortunate COVID-19 outbreak, we will not be accepting returns/exchanges of any Skincare/Beauty Products & Mask/Sunglass Chains/Jewellery or Accessories. To avoid risk and increased exposure for our delivery partners, staff and customers, we would not be accepting returns on these at the moment.
In cases of damaged/broken product return
While we ensure utmost safety measures of fragile goods shipped, there are still some things that stay beyond our control, like mishandling of the package by our delivery partners etc.
In case you receive a damaged product, you need to write to us on the same day of delivery mentioning the issue with pictures attached. After reviewing the same, we will arrange a replacement or store credits.
To return a product, please write to us at email@example.com, preferably with the subject as 'Return'.
Please note: If the customer is unavailable to accept the replacement's or exchanged product's upon delivery or if the delivery is attempted but failed, the cost of shipping new replacement/exchange will have to be borne by the customer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 working days. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.